Amazon plan of action
To deal with the amazon plan of action (POA) can sometimes be a frustrating situation and the process can be in some cases a long time. To make sure to succeed on POA we must resolve the issue and we must make sure to show to amazon all relevant information they need to make sure amazon reinstate your account.
We carefully address every question that may have led to the Amazon plan of action for order defect rate. Once your Amazon plan of action letter is submitted, you can wait for the response for the two days and after two days you can take follow-up for Amazon seller suspension. But here, the main concern is how to write an amazon appeal, so that it can reinstate your amazon seller account in one go. During the process of POA appeal, our team discusses every aspect of your Amazon seller account including Amazon plan of action used sold as new, late shipment plan of action, most important how to handle such problems with customers.
Amazon plan of action means to write a full and readable report and mention the all small details on one page, most of the plan of action today wrote on the body of the email as an answer, is very important to show to the performance team the truth about all issue, the full story and history of each problem included proofs pages, screenshot, invoices, and any proof that can help on our case.
We have several years of experience in dealing with the performance team based on our experience, we know how to find the specific reason for the suspension. Based on that we can start to create an Amazon plan of action, proofs and history for the issue you face to make sure we succeed in your case. Let us help you to create a plan of action to reinstate selling privileges.
Seller Cost
We believe that Amazon will finally approve any seller to sell on their platform if the seller follows the core roles that amazon aggressively takes in charge: - customer service satisfaction, each customer should be satisfied with everything and any issues resolved fast and smooth.
- account health, keep the account health in good shape below 1%. If the percentage starts increasing, you must start to change your current operation or selling strategy. You must take the help of professionals for your amazon plan of action for order defect rate requirement.
- ship on time and deliver on time, make sure your carrier knows about the fact that you sell on amazon, and the carrier worries about losing you as a customer. Remember that you are a customer after all and make sure they give you the best service.
- work-based invoices all the time, once you buy the goods and you share it on sale. You must be sure to have all invoices that mention the specific items include details for the items that you purchase; if you are a manufacturer you must have relevant documents and proofs about all. All those proofs should be matching to your account register name and address.
You Right
If you know in your heart that you 100% right and amazon suspend your account or inactive your asin and all that you need to do to go back to sale again is to show the proofs as it is and always follow by reading the policy for the specific subject of the complaint amazon have their languages. To deal with suspensions issues and with any appealing, you must write your plan of action like the way is should write amazon work with meaning, spelling, and the performance team read your case carefully, but they no check deeper from what you represent them because that fact the amazon plan of action letter should be writing and show exactly the information that the performance team need to see and match on their system.
You have any SOS issue with your account please click here before we start to create the plan of action we need to review your account and read all the messages you received from amazon about the issue you face with. When we finish the review we can start asking you questions and receive answers and start to go to the relevant picture then we start to write the perfect plan of action.
Most of the complaints are real authentic customers’ complaints and we know how to analyze each issue on the micro-level to receive the full picture and discover hidden information and represent everything to amazon. We need to remember that amazon is a place where buyers buy their product from amazon. You are just a seller that joins their platform and you need to follow on their rules. Amazon always mentions in their emails to you " our customer" they agree with what I say here. The customers that buy from you on amazon are not your customers.
So you need to be very careful as your minor mistakes lead to suspension of your Amazon seller account. Before finalizing professionals for POA, make sure to ask them for amazon poa template. A good POA is the one that states appeal in very short form without long generic content as multiple POA are ignored. Make sure to present your letter in bullet points instead of paragraphs.
I'm a seller but I'm also a customer on amazon and I buy from this platform too and I know what I should receive from amazon as a customer. so I agree with their policy. We recommend you to register to amazon as a buyer and start to buy from amazon to feel the experience about a purchase on Amazon and deal with orders from the customer side, once you start doing that you will become a better seller. At Navines, we can help you with the amazon appeal plan of action.
Reactivate
issue: amazon suspend ASIN because the complaint said "item used sold as new"
seller operation: FBA (Fulfillment By Amazon) research: we start to download all FBA reports and we discover return from that SKU, and amazon mention on the comment that SKU returns as used to their hand.
goal: to represent the defective return unit and the proof from the report that amazon not take the item out from the inventory and mark it as used once it is received by them after is returned by the customer and because that the second customer that ordered this SKU received damaged item because of amazon’s mistake.
result: the asin reactive! issue: amazon suspended seller because of inauthentic complaint research: seller sells from this item 249 times to individuals, 14 returns, 13 returns are closed perfect all buyers on the return reason not mention something with seller fault. 1 return returned because buyer think is fake and he decides to return that as item not describe and mention on comment "fake"
proof time: We start to analyze the invoices from the supplier and we found much information about the supplier online including a page on Bloomberg website, we will see his website with a full mention of his addresses and contact number to match with invoices. We discover the item that returns. We will take a photo from the return package and we saw the dirty product and used it. goal: to show to amazon the perfect picture included all proofs that match to the existing issue.
Appeal
result: amazon reactive the asin issue: amazon block asin because complaint sold used as new research: we will check the ASIN on the order page and we saw only 4 times this asin sold to individuals.
We saw only 1 return from the customer and we also identified with the returned item that the buyer ship the item is dirty and used too much and also we saw the item he sent back not mention the correct UPC, based on that we know now the buyer sent something else back. We have photos from the return package that show the buyer label on the package including the defected item he sent on the pictures looks 100% correctly because the label is stuck to the shoe box and the box mentions different UPC also the buyer sent back to shoebox without wrapping the package. The buyer returns the item without carrying the shoe box and because that he makes damage to the item and also he does not ship the correct item to the seller.
goal: to show to amazon the full history for the ASIN orders and mention the full history for each transaction included feedback, proofs from the issue that caused photos and full proofs and screenshot from everything result: amazon reactive the asin.
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